FAQ

Customer Account

• How do I create a customer account?
• How do I log into my account?
• I forgot my password.
• Can I delete my account?

Orders

• How can I place an order?
• I haven’t received an order confirmation.
• Why are certain items/sizes or colors not displayed?
• How can I change the delivery address of my order?
• How can I change or cancel my order?
• My voucher code doesn’t work or is no longer valid, what should I do?

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Payments

• Which payment methods are accepted?
• Why was my payment declined?
• I haven’t received an invoice.

Shipping & Returns

• Why can’t I select another country?
• How is my order shipped?
• How can I track my shipment?
• What should I do if I receive a damaged package?
• I received an item I did not order.
• How do I return items?

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Complaints / Warranty

• I received a defective item. What should I do?
• How long is the warranty valid?

Data Protection / Privacy

• How and for what purposes is my personal data used?

Gift Voucher

• Will I receive the gift voucher by post?
• Can I return the gift voucher for a refund?
• Where can I use the gift voucher?
• What happens to my gift card if I return an item?

Product & Useful Tips

• How do I wash my Allbirds properly?
• Can the insoles be washed?
• Which size is right for me?
• How can I get my preferred size if it’s no longer available?
• Do my shoes stretch with wear?
• Are Allbirds suitable for flat feet?

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